Contact Terms and Conditions

Last Updated: 31st December 2025

These Contact Terms and Conditions ("Terms") govern the use of the communication facilities, contact forms, and messaging services provided by Holistics Hub ("We", "Us", "Our", or "Holistics Hub") via the website https://holisticshub.com/ (the "Site").

By submitting a contact form, sending a message to a listed professional, or emailing us directly, you agree to be bound by these Terms.

1. Communications with Holistics Hub

• 1.1. Inquiries: When you contact us via our general enquiry forms or email addresses, you agree to provide accurate and truthful contact information, including your name and email address, so that we may respond to your query.

• 1.2. Response Times: While we aim to respond to all inquiries within [e.g., 48 hours], we do not guarantee a specific response time. We reserve the right not to respond to unsolicited marketing, spam, or abusive messages.

• 1.3. No Professional Advice: Correspondence with Holistics Hub support staff is for technical or administrative assistance only. We do not provide medical, therapeutic, or holistic health advice. For health concerns, please consult a qualified professional listed on our Site or your GP.

2. Contacting Listed Professionals

• 2.1. Platform as Intermediary: Holistics Hub provides a directory and messaging facility to connect you with independent wellness professionals. We are not a party to any communication, transaction, or agreement entered into between you and a professional.

• 2.2. Permitted Use: You agree to use the "Message" or "Request Quote" features solely for the purpose of inquiring about the professional's services, booking appointments, or seeking relevant wellness information.

• 2.3. Prohibited Conduct: You must not use the contact facilities to:

  • Send unsolicited commercial communications (spam) or marketing offers to professionals.

  • Harass, threaten, abuse, or defame any individual.

  • Solicit personal information unrelated to the provision of professional services.

  • Attempt to bypass the platform if such action violates our general Terms of Service.

3. User Data and Privacy

• 3.1. Consent to Process: By submitting a contact form, you consent to Holistics Hub processing your personal data (such as name, email, and phone number) in accordance with our [Privacy Policy].

• 3.2. Sharing with Professionals: When you use a specific form to contact a therapist or practitioner (e.g., "Request more info"), you explicitly consent to us sharing the details you provide in that form directly with that specific professional.

• 3.3. Security: While we implement security measures to protect your messages, email and web forms are not 100% secure. Please do not send sensitive health information (e.g., specific medical diagnoses) or financial details (credit card numbers) through standard contact forms.

4. Marketing and Updates

• 4.1. Opt-In: You may be asked to opt-in to receive newsletters or marketing communications from Holistics Hub. You can withdraw this consent at any time by clicking the "Unsubscribe" link in our emails.

• 4.2. Service Notifications: We reserve the right to contact you regarding the status of your account, technical issues, or changes to our policies, regardless of your marketing preferences.

5. Liability and Disclaimers

• 5.1. Professional Responses: We accept no liability for the failure of a listed professional to receive, read, or respond to your message. The professionals operate independently and manage their own communications.

• 5.2. Content of Messages: We do not routinely monitor private messages between users and professionals, but we reserve the right to review content if a violation of these Terms is reported. We are not responsible for the content, accuracy, or advice provided by professionals in their responses to you.

6. Violation of Terms

Failure to comply with these Contact Terms (e.g., sending spam to therapists) may result in the immediate suspension or termination of your access to the Site and its communication tools.