This document outlines the Terms and Conditions ("Terms") governing the submission, publication, and management of reviews on Holistics Hub (https://holisticshub.com/). By submitting a review or replying to one, you agree to be bound by these Terms.

1. Introduction

Holistics Hub provides a platform for users to share their genuine experiences with holistic health practitioners, therapists, and wellness studios listed on our directory. These Reviews Terms and Conditions are intended to ensure that our review system remains a trusted, useful, and safe resource for our community.

2. Eligibility to Review

To submit a review on Holistics Hub, you must meet the following criteria:

• Genuine Experience: You must have had a direct, first-hand service experience with the practitioner or business you are reviewing.

• No Conflict of Interest: You are not a current employee, owner, or direct competitor of the business being reviewed. You may not review your own business or that of a family member.

• Age Requirement: You must be at least 18 years old.

• One Review Per Experience: You may not submit multiple reviews for the same specific interaction or service, although you may update a review to reflect new experiences.

3. Content Guidelines & Standards

All reviews and replies must adhere to the following standards. We reserve the right to remove any content that violates these guidelines:

3.1 Prohibited Content

• Fake or Misleading Content: Reviews that are paid for, incentivized, or fabricated are strictly prohibited.

• Defamatory or Harassing Language: Content that is abusive, hateful, threatening, discriminatory, or sexually explicit will not be tolerated.

• Private Information: Do not post personal contact details (phone numbers, addresses) of yourself or others, or sensitive medical information that you do not wish to be public.

• Irrelevant Content: Reviews should focus on the service and customer experience. Political, religious, or social commentary unrelated to the service is not allowed.

• Medical Claims: As a holistic health platform, reviews must not contain unsubstantiated medical claims or advice. Reviews should focus on your personal experience and subjective well-being, rather than claiming a practitioner "cured" a specific medical disease or condition, which may violate UK advertising or medical regulations.

4. License to Use Your Content

By posting a review on Holistics Hub:

• You grant Holistics Hub a non-exclusive, royalty-free, perpetual, and worldwide license to use, reproduce, modify, adapt, publish, translate, and display the content on our website and marketing materials.

• You represent and warrant that you own or control all rights to the content you post and that the content is accurate and does not violate these Terms.

5. Practitioner Guidelines

Practitioners listed on Holistics Hub:

• Right to Reply: You have the right to reply to reviews in a professional and constructive manner. Replies must adhere to the same Content Guidelines as reviews (no abuse, no privacy violations).

• No Solicitation of Fake Reviews: You may ask satisfied clients to leave a review, but you strictly may not offer financial rewards, discounts, or other incentives in exchange for positive reviews.

• Reporting: If you believe a review violates these Terms (e.g., it is from a competitor or contains hate speech), you may report it to our support team for investigation. We do not remove reviews simply because they are negative.

6. Moderation and Removal

• Role of Holistics Hub: We act as a platform and not a publisher of user content. However, we reserve the right (but not the obligation) to screen, monitor, and remove any review at our sole discretion if it violates these Terms or applicable laws.

• Investigation: We may request evidence of service (such as a booking confirmation or receipt) to verify a reviewer's interaction if the legitimacy of a review is challenged.

7. Liability Disclaimer

• User Opinions: The views and opinions expressed in reviews are solely those of the individual authors and do not reflect the opinions, beliefs, or endorsements of Holistics Hub.

• No Warranty: Holistics Hub makes no representations or warranties regarding the accuracy, completeness, or reliability of any review. We explicitly disclaim any liability for any loss or damage resulting from reliance on information contained in user reviews.

8. Updates to These Terms

Holistics Hub reserves the right to modify these Reviews Terms and Conditions at any time. Continued use of the review system after changes are made constitutes your acceptance of the new Terms.

Contact Us If you have questions regarding these terms or wish to report a violation, please contact us via the Facebook link on our website.