Privacy Policy for Holistics Hub

Last Updated: 31st December 2025

Welcome to the Privacy Policy of Holistics Hub ("we," "us," or "our"). We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website https://holisticshub.com (the "Site") and use our services.

1. Who We Are

Holistics Hub is a directory and platform connecting holistic health practitioners, therapists, and wellness studios with clients in the United Kingdom. Controller: Holistics Hub is the controller and responsible for your personal data. Contact Details: If you have any questions about this privacy policy, please contact us at: Holistics Hub

2. The Data We Collect About You

We may collect, use, store, and transfer different kinds of personal data about you, which we have grouped together follows:

• Identity Data: Includes first name, last name, username or similar identifier, and title. For practitioners, this includes business names and professional details.

• Contact Data: Includes billing address, business address, email address, and telephone numbers.

• Financial Data: Includes bank account and payment card details (processed securely by our third-party payment processors).

• Transaction Data: Includes details about payments to and from you and other details of services (such as membership packages) you have purchased from us.

• Profile Data: Includes your username and password, your business profile (descriptions, images, videos, audio files, certifications), services offered, opening hours, and your interests/preferences.

• Technical Data: Includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Includes information about how you use our website, products, and services.

• Marketing and Communications Data: Includes your preferences in receiving marketing from us and your communication preferences.

Sensitive Data: As a holistic health platform, practitioners may choose to upload information regarding specific therapies. We do not strictly require sensitive health data from general site visitors, but practitioners are responsible for ensuring any client data they manage off-platform is handled compliantly.

3. How Is Your Personal Data Collected?

We use different methods to collect data from and about you including through:

• Direct interactions: You may give us your Identity, Contact, and Financial Data by filling in forms or by corresponding with us by post, phone, email, or otherwise. This includes personal data you provide when you:

   

  • Create an account (Join as a practitioner);

  • Subscribe to our service or publications;

  • Request marketing to be sent to you;

  • Submit a "Quote Request" or contact form;

  • Give us feedback or contact us.

• Automated technologies or interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions, and patterns. We collect this personal data by using cookies and other similar technologies.

4. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To perform the contract we are about to enter into or have entered into with you. (e.g., setting up your directory listing).

• Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.

• Where we need to comply with a legal obligation.

Purposes for which we will use your personal data:

• To register you as a new customer or practitioner.

• To process and deliver your order including: Manage payments, fees and charges; Collect and recover money owed to us.

• To manage our relationship with you which will include: Notifying you about changes to our terms or privacy policy; Asking you to leave a review or take a survey.

• To enable you to partake in our directory features (uploading images, videos, listing services).

• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting, and hosting of data).

• To use data analytics to improve our website, products/services, marketing, customer relationships, and experiences.

5. Disclosures of Your Personal Data

We may share your personal data with the parties set out below:

• Publicly: If you are a practitioner, the information you add to your public profile (Business Name, Description, Photos, Contact Info) will be visible to all website visitors.

• Service Providers: Companies that provide IT and system administration services, payment processing, and hosting services.

• Professional Advisers: Lawyers, bankers, auditors, and insurers.

• Regulators: HM Revenue & Customs, regulators, and other authorities based in the UK.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

8. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

If you wish to exercise any of the rights set out above, please contact us.

9. Third-Party Links

This website may include links to third-party websites (e.g., social media profiles of practitioners, external practitioner websites). Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Cookies

We use cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.